Customer Care Student

KEY RESPONSIBILITIES:



• Responding to customers inquiries in English


• Attending to customers emails and warranty claims in English


• Verifying and approving/canceling online orders


• Editing orders according to customers and/or logistics department requests


• Verifying the data synchronization between the digital content management platform and the operating system


• Creating orders


• Requesting/providing information from/to the delivery companies/logistics department/customers to complete problematic deliveries



REQUIREMENTS:



• Excellent knowledge of written and spoken English


• Proficient in Google Workspace, Excel, and e-mail


• Excellent written and spoken communication skills


• Problem-solving capabilities and flexibility to adapt to the department rhythm


• Attention to details and accountability


• Good organizational and planning skills


• Ability to effectively learn and acquire new knowledge and skills


• Ability to share knowledge and work in a strong team-oriented environment


• Passion for Customer Care: the will to go above and beyond to provide an amazing service that makes our customers happy