Rok za 6 dana
Facility Manager / Receptionist (m/f)
GLOBE WILLIAMS FACILITIES MANAGEMENT d.o.o. · Zagreb
Plaća nije navedena u oglasu
O poslu
We are looking for a Facility Management professional (m/f) to support the reception area.
Working hours: from 08:00 to 16:00, Monday to Friday (business days).
Core Responsibilities:
Visitor Management:
- Welcome, register, and assist all visitors professionally and promptly
- Notify hosts and ensure proper access arrangements
- Issue visitor badges and maintain accurate visitor logs
- Support occasional employee badge requests
Mail & Courier Handling:
- Responsible for efficient daily management of incoming and outgoing office mail and parcels
Call Handling & Communication:
- Answer and route incoming phone calls professionally
- Support PV (Pharmacovigilance) calls following process requirements
- Handle general inquiries and redirect topics to relevant functions
- Maintain telephone etiquette aligned with standards
Office Supplies Coordination:
- Monitor stock levels of general office supplies
- Initiate replenishment orders as needed
- Communicate with Facility Management and vendors
- Ensure all supplies are orderly and accessible
Reporting & Documentation:
Reception will maintain the following logs and trackers:
- Visitor logs & badge issuance
- Daily mail and courier movement tracker
- Monthly summary of calls handled
- Central mailbox activity summary
- Escalation reports for urgent or irregular issues
Vendor & Supplier Management:
- End to end vendor oversight
- Service performance monitoring
- Work coordination and activity tracking
- PO and invoice processing
Work Order & Maintenance Management:
- Handle, resolve, and monitor all maintenance requests
Requests generally come through:
- Email
- Direct contact / word-of-mouth
- Occasionally through the work order system
- Log and document service needs and resolutions
Office Operations & Facility Upkeep:
- Ensure the entire office and basement areas remain clean, operational, and compliant
- Provide front line support for facility-related queries and issues
- Coordinate any minor repairs, maintenance tasks, or improvements
- Maintain liaison with building management as required
Communication & Stakeholder Interface:
- Manage service requests, daily communication, and escalations
- Communicate with vendors, landlord representatives, and internal teams
- Provide updates and reporting on FM activities and safety topics
Financial & Administrative Processes:
- Manage all PO creation, tracking, and financial processing vendors
Oversee:
- Purchase Orders
- Goods Receipts (GRs)
- Invoice approvals
- Budget alignment and forecast inputs
Reporting & Documentation:
Prepare periodic reports on:
- Vendor performance
- Work order status
- Harbour/safety observations
- Maintenance activities
- Maintain documentation of service requests, contractor activities, and safety findings
Nudimo
Please submit CV and application letter in English only.
Working hours: from 08:00 to 16:00, Monday to Friday (business days).
Core Responsibilities:
Visitor Management:
- Welcome, register, and assist all visitors professionally and promptly
- Notify hosts and ensure proper access arrangements
- Issue visitor badges and maintain accurate visitor logs
- Support occasional employee badge requests
Mail & Courier Handling:
- Responsible for efficient daily management of incoming and outgoing office mail and parcels
Call Handling & Communication:
- Answer and route incoming phone calls professionally
- Support PV (Pharmacovigilance) calls following process requirements
- Handle general inquiries and redirect topics to relevant functions
- Maintain telephone etiquette aligned with standards
Office Supplies Coordination:
- Monitor stock levels of general office supplies
- Initiate replenishment orders as needed
- Communicate with Facility Management and vendors
- Ensure all supplies are orderly and accessible
Reporting & Documentation:
Reception will maintain the following logs and trackers:
- Visitor logs & badge issuance
- Daily mail and courier movement tracker
- Monthly summary of calls handled
- Central mailbox activity summary
- Escalation reports for urgent or irregular issues
Vendor & Supplier Management:
- End to end vendor oversight
- Service performance monitoring
- Work coordination and activity tracking
- PO and invoice processing
Work Order & Maintenance Management:
- Handle, resolve, and monitor all maintenance requests
Requests generally come through:
- Direct contact / word-of-mouth
- Occasionally through the work order system
- Log and document service needs and resolutions
Office Operations & Facility Upkeep:
- Ensure the entire office and basement areas remain clean, operational, and compliant
- Provide front line support for facility-related queries and issues
- Coordinate any minor repairs, maintenance tasks, or improvements
- Maintain liaison with building management as required
Communication & Stakeholder Interface:
- Manage service requests, daily communication, and escalations
- Communicate with vendors, landlord representatives, and internal teams
- Provide updates and reporting on FM activities and safety topics
Financial & Administrative Processes:
- Manage all PO creation, tracking, and financial processing vendors
Oversee:
- Purchase Orders
- Goods Receipts (GRs)
- Invoice approvals
- Budget alignment and forecast inputs
Reporting & Documentation:
Prepare periodic reports on:
- Vendor performance
- Work order status
- Harbour/safety observations
- Maintenance activities
- Maintain documentation of service requests, contractor activities, and safety findings
Nudimo
Please submit CV and application letter in English only.